Your information,
handled clearly.
This notice explains how Charlie's Tips handles personal information when you visit the website, join the email list, contact us or use a free or paid service.
Effective date: 11 August 2026. Last updated: 11 August 2026.
1. Who we are
Charlie's Tips is a registered business name of Thomas Glover, ABN 78 654 009 376.
Email: hello@charliestips.com.au
Postal address: PO Box 331, Ipswich QLD 4305, Australia.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name, email address, membership and account status;
- signup time, consent source, referring page and campaign tags;
- newsletter delivery, open, click and unsubscribe activity;
- website page and event information, plus browser, device, IP and security logs;
- purchase, payment-status, refund and limited card metadata supplied by Stripe; and
- messages, feedback, support requests and complaints.
We do not intend to collect or store full payment-card numbers. Please do not send sensitive information that is not needed for your request.
3. Why we use it
We use information to deliver publications, administer subscriptions, process and reconcile payments, provide support, maintain consent and unsubscribe records, secure and improve the service, measure product performance, and send relevant analysis or offers where we have consent or are otherwise permitted by law.
You can browse public pages without giving us an email. If required information is not provided, we may be unable to deliver a subscription or resolve an account request.
4. Email consent
We seek express consent for marketing email and keep available evidence of when and how it was given. Every commercial email will identify Charlie's Tips, provide current contact details and include a working unsubscribe control. We will action unsubscribe requests within five working days.
5. Providers and disclosure
We disclose only the information reasonably needed to operate the service. Current or planned providers are:
- Beehiiv — signup forms, subscriber records, newsletter delivery and engagement reporting;
- VentraIP — domains, DNS and business email;
- OpenAI Sites — website hosting; and
- Stripe — payments, fraud controls, receipts, refunds and subscription records once paid membership is activated.
We may also disclose information to professional advisers, regulators or law-enforcement bodies where authorised or required by law, or reasonably necessary to protect rights and safety. We do not sell subscriber lists or personal information.
6. Overseas processing
Some providers operate internationally and may process or store information outside Australia, including in the United States and other locations described in their privacy documentation. Overseas recipients may be subject to different laws.
7. Cookies and analytics
The launch site does not currently send optional analytics events to a configured analytics receiver. Hosting and embedded forms may use technical storage, cookies or similar technologies needed to deliver and secure their functions. Before enabling non-essential analytics or advertising technology, we will document the provider, fields, retention and any consent mechanism required.
8. How long we keep information
- Active subscriber/member profile: while active, then normally delete or de-identify within 24 months.
- Consent, unsubscribe and suppression evidence: the minimum record for as long as needed to demonstrate consent and honour the opt-out.
- Engagement, attribution and support records: normally up to 24 months after the last relevant activity or resolution.
- Routine security logs under our control: normally up to 90 days, longer for an incident or legal need.
- Payment, refund and tax records: at least five years, or longer where law requires.
- Aggregated or genuinely de-identified reporting may be kept longer.
Provider-controlled copies may follow the provider's backup, deletion and legal-retention processes.
9. Security
We use proportionate access controls, account security, reputable providers and data minimisation. No internet service is completely secure. We will investigate material incidents and make notifications required by applicable law.
10. Access, correction, deletion and complaints
Email hello@charliestips.com.au with the subject Privacy request. State what you want accessed, corrected or deleted and enough information for us to verify the request without collecting unnecessary identity data. We aim to acknowledge requests within five business days and provide an outcome within 30 calendar days. Some records may need to be retained for legal, tax, fraud-prevention, security or dispute reasons.
If you are dissatisfied, reply with the details so the complaint can be reviewed. If the Privacy Act applies and the issue remains unresolved, you may be able to complain to the Office of the Australian Information Commissioner.
11. Privacy Act position and changes
Australian small businesses are not always covered by the Privacy Act 1988. Coverage depends on turnover and activities and should be confirmed with an Australian lawyer. Regardless, Charlie's Tips intends to follow the practices stated here. We will show the effective date when this notice changes and highlight material changes where practicable.
Related customer rules
Read the Website and Paid Membership Terms, including cancellation and refunds →